FAQ

AUTHENTICITY:

Upon arrival at our premises, each sneaker is meticulously analyzed by our team of experts: The shape, materials, seams, labels, packaging, etc. Each element is examined to guarantee the authenticity of your next order.

The sneakers sold on Wathe are limited editions ranging from 1000 copies worldwide to 500,000. Most of these products are out of stock in a matter of seconds on the internet and in physical stores. To give you access to these limited sneakers, we work with a large network of professional and private collectors across Europe.

To guarantee the authenticity of your future sneakers, our team carefully examines every detail: The general shape of the pair, the materials used, the seams, the finishes of the pair but also the entire packaging, from the box to the various accessories. Each of these details is first analyzed with the naked eye, then under UV light. Finally, each sneaker is also compared to a standard pair already certified as authentic.

All products sold on Wathe are guaranteed new. During the authentication step we ensure that they do not show any signs of wear.

Each sneaker comes with its original box and original packaging (extra laces, accessories, etc.).

DELIVERY :

Unlike many competitors, all the products available on our website are in stock in our premises, already authenticated and ready to be shipped. Thus, we can guarantee a fast delivery within 48 hours on working days thanks to our transport partner UPS.

Of course! When placing your order, you have the choice between home delivery or a relay point. This way, you can have your package delivered to one of the many relay points of our partner UPS.

RETURN & REFUND:

Of course! You can return your order within 14 calendar days from receipt of your order.

Regarding the conditions and terms of return, a section is dedicated to it .

Upon receipt at our premises, your return will be examined to ensure that it meets our return conditions. If it is accepted, the refund will be made automatically via the payment method used when you placed your order.

You can modify or cancel an order before it is shipped by contacting our customer service at contact@wathe.fr or via our contact form .

Have your 4-digit order number preceded by a hashtag ready, which you can find in your order confirmation email.

NEW & AUTHENTIC SNEAKERS

All products sold on Wathe are authenticated by our experts.

PAYMENT IN SEVERAL INSTALLMENTS

You have the option to pay in 2, 3 or 4 installments without fees with Alma

RETURN AND EXCHANGE POSSIBLE

You have 14 days after delivery to return or exchange your item.